Terms and Conditions
These conditions are agreed between the company Lactilouro, Lda, with registered office at Rua Álvaro Macedo nº 17, 4760-567 Louro, Vila Nova de Famalicão, registered capital of € 75,000.00, registered at CRC Vila Nova de Famalicão under the unique number of legal and tax person 508508886, hereinafter referred to as “seller” and between any natural person of legal age or legal person wishing to make a purchase through the website www.lojalactilouro.com hereinafter referred to as “User”.
These general conditions apply to visitors to the www.lojalactilouro.com website as well as any commercial transactions carried out through the Lactilouro virtual store available on it. The parties agree that their relations will be governed exclusively by the general conditions described here.
The parties agree that their relations will be governed exclusively by the general conditions described here.
ARTICLE 1 – OBJECT
The purpose of these conditions is to define the general conditions of sale, established between Lactilouro and the User, from the time of ordering to the various services provided by Lactilouro, including the payment methods and the delivery terms of the goods.
These conditions regulate all the steps necessary to place the order.
ARTICLE 2 – ORDER
The User can place his order online, on the website www.lojalactilouro.com To place his order, the User must register on the website www.lojalactilouro.com and must provide for this purpose certain personal data, such as his name, address, etc. For this purpose, the User must fill in all the mandatory fields on the registration form. Only individuals who are of legal age or legal persons may create an account on the website www.lojalactilouro.com.
If you are already a registered User, you must identify yourself by entering your e-mail address (e-mail), as well as your password.
The User also has the possibility to access through his Facebook account.
The validation of the order implies that the User has become aware of and expressly accepts these General Distance Selling Conditions, available for consultation on the website www.lojalactilouro.com, as well as the prices and description of the products available for sale.
Lactilouro must provide the User with effective technical means that allow them to identify and correct input errors, before formulating an order.
As soon as the purchase is complete, the User will receive an automatic email confirming the transaction. If the data is not correct, you can immediately request its change, or even, the cancellation of the purchase made.
In the absence of availability of the product, Lactilouro undertakes to inform the User and to reimburse him of the amounts he may have paid within a maximum period of 30 (thirty) days from the date of knowledge of such unavailability.
Under the terms of Decree-Law no. 7/2004 of 7 January (with the changes introduced by Decree-Law no. 62/2009, of 10 March and Law no. 46/2012, of 29 August), regarding electronic commerce, Lactilouro reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of Lactilouro’s computers as well as when the contractual proposal arrives deformed at its destination and the error concerns an essential element of the contract.
ARTICLE 3 – DELIVERY
The cost of shipping costs is 6.99 € up to 5kg; more than 5kg the value is 9.99 € (deliveries only in mainland Portugal)
Delivery of orders can be made:
– In your house
The order is delivered to your home, at the address on your customer record. If you are not at the address you indicate, a postcard is left or an SMS is sent with the necessary information for rescheduling or collecting it.
– In another address
Lactilouro delivers your order wherever you want. Just enter the desired address on the order form or send the information to our email: encomendas@lojalactilouro.com
– Islands Delivery
To confirm the value of deliveries made in the archipelagos of Madeira and the Azores, you should send an email to geral@www.domvillas.pt
– Delivery abroad
At the moment Lactilouro does not ship orders abroad.
If the items in your order are all available, the delivery time is on average between 24-48 hours (this period does not include weekends and holidays). If any item in your order is temporarily out of stock, you will receive an email and this information will appear on the invoice that will be sent to you with the other items. Items with an indication of sold out will not be sent.
ARTICLE 4 – PAYMENT
Lactilouro offers the User several payment methods:
– With ATM
When opting for this payment method, you will receive an SMS and an email with the details to make the payment in an ATM or Homebanking service on the Internet. After receiving the data you have 3 days to make the payment.
– With MB WAY
With MB WAY you can pay for your order quickly and conveniently via your smartphone, simply by having an MB WAY account. MB WAY orders will only be processed after payment confirmation. For more information or to learn how to create an account, see this page: https://www.mbway.pt/perguntas-frequentes/
– With PayPal
One of the most used payment methods in online shopping worldwide. at first, a PayPal account is required. For more information or to create an account, see this page: https://www.paypal.com/pt
If you choose this payment method, the order amount will be charged at the end of the order.
We have no other means of payment other than those listed above.
ARTICLE 5 – PRICES
Prices must be understood in euros, with taxes and fees included. The prices shown take into account the VAT applicable on the invoice date. Any change in the applicable VAT rate will be reflected in the product prices.
The prices announced on the website www.lojalactilouro.com do not include shipping costs, which will be indicated to the User before the order is validated.
Prices and specifications are subject to change without notice. However, once the order is validated, prices cannot change. Despite your efforts, some products may have an incorrect price, which is why Lactilouro checks prices whenever it processes orders. If the price of the product is lower than the advertised price, Lactilouro will refund the difference. If the price is higher, Lactilouro will inform the User of such situation by e-mail and await its decision to accept the new proposal or cancel the order within 15 days from the date on which it was communicated to the User.
ARTICLE 6 – EXCHANGES & RETURNS
The user should contact Lactilouro through the email geral@www.domvillas.pt indicating the order number, copy of the invoice, photograph of the product in question and description of the problem. After this contact, you will be provided with the necessary information to deal with your doubts. There is no right to freely terminate the contract in the following situations: fresh products.
In no case should the User send the items without prior contact as they will not be received.
Shipping costs to our address are borne by the customer, except in cases where the reasons for the return are quality problems, previously analyzed by our department.
The exchange will only be carried out after checking the condition of the product.
If the product has a quality problem and is within the expiration date, it is only accepted if the products are in their original packaging, accompanied by the respective purchase invoice, subject to the provisions of the following article.
ARTICLE 7 – FREE RESOLUTION
The User has the right to freely terminate this contract within 14 calendar days, without the need to indicate any reason.
The period for exercising the right of free withdrawal expires 14 days from the day following the day:
a) On the day the contract is signed, in the case of service provision contracts;
b) From the day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the goods, in the case of purchase and sale contracts, or:
i) From the day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the last good, in the case of several goods ordered by the consumer in a single order and delivered separately;
ii) From the day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the last lot or element, in the case of the delivery of a good consisting of several lots or elements,
iii) From the day on which the consumer or a third party appointed by him, other than the carrier, acquires physical possession of the first good, in the case of contracts for the periodic delivery of goods during a certain period;
iv) There is no right to freely terminate the contract in the following situations: fresh products, like all cheeses made available by the online store.
In order to exercise his right of free withdrawal, the User must communicate to the “Seller”, his decision to terminate this contract by means of an unambiguous statement (for example, postal mail, or e-mail for contact). you can use the form attached to these contractual conditions available at www.lojalactilouro.com at the bottom.
For the free resolution period to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent to Lactilouro before the end of the resolution period.
In the event of termination of this contract, you will be reimbursed for all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive normal shipping method offered by us) ), without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to terminate this contract. We make these refunds using the same payment method you used for the initial transaction, unless expressly agreed otherwise by you; in any case, it does not incur any costs as a result of such reimbursement. In the case of a refund request for an item purchased at a reduced price, due to a special offer, Lactilouro will refund the amount actually paid by the User and not the entire amount.
Lactilouro hereby informs that it may withhold the refund until it has received the returned goods, or until the User presents proof of the goods being sent, whichever comes first.
The User must return the goods without undue delay and no later than 14 (fourteen) days from the day on which he informed Lactilouro of the free termination of the contract, considering that it is respected if the User returns the goods to the seller , before the expiration of this period of 14 (fourteen) days. You must return the goods or deliver them to Lactilouro, indicating Return to Online Store, at Rua Álvaro Macedo, nº 17 4760-567 Louro, Vila Nova de Famalicão, without undue delay and no later than 14 days from the day on which inform us of the free termination of the contract. It is considered that the deadline is respected if the goods are returned before the end of the 14-day period.
The User may choose to return it by post to Lactilouro, Rua Álvaro Macedo nº 17 4760-567 Louro, Vila Nova de Famalicão (Portugal). In this case, the User will have to bear the costs of returning the goods in full.
The User can be held responsible for the depreciation of the asset if it is found that manipulation was carried out to inspect the nature, characteristics and functioning of that asset that exceeds the manipulation that is usually admitted in a commercial establishment.
The User will not be able to terminate contracts when it comes to:
a) Supply of goods that, by their nature, cannot be resent or are liable to deteriorate or become quickly out of date;
b) Supply of sealed goods not subject to return, for reasons of health protection or hygiene when opened after delivery;
c) Supply of alcoholic beverages whose price was agreed upon when the purchase and sale contract was signed, whose delivery can only be made after a period of 30 days, and whose real value depends on market fluctuations that cannot be controlled by the professional.
The User must respect the following conditions:
Return of articles in good condition, with complete original packaging and accompanied by the respective original invoice, the return slip duly completed and without any signs of actual use; All items will be checked upon arrival at our service and only those who respect the return conditions will be accepted for exchange or return.
ARTICLE 7 – WARRANTY & AFTER-SALES ASSISTANCE
LEGAL WARRANTY
Pursuant to the legislation in force (Decree-Law no. 67/2003, of 8 April, with changes introduced by Decree-Law no. 84/2008, of 21 May), tangible movable assets are covered by a guarantee of conformity of the goods corresponding to a period of 2 (two) years from the delivery of the goods.
If the purchased product is defective or defective, the User must communicate the situation to the seller, informing his order number and the description of the defect or malfunction:
- by email: geral@www.domvillas.pt
- by phone: +351 252 320 401
Upon receipt of the item at Lactilouro’s premises, it will be checked and, in case of any lack of conformity, the item will be replaced. In this case, it will send the new item to the User’s address without any additional cost.
If the item is no longer available, Lactilouro will refund to the User the amount paid for it, as well as shipping and return costs.
ARTICLE 8 – SIGNATURE AND PROOF
User data is strictly personal and non-transferable. The loss or forgetting of this access must be reported to the User Support Service by the following email: geral@www.domvillas.pt
The online indication of the bank card number and the final validation of the order, will constitute the proof, according to the legal provisions and will allow the demandability of these amounts.
The validation of the purchase order implies that the User has become aware of and expressly accepts these General Distance Selling Conditions, available for consultation at www.lojalactilouro.com
The data recorded by Lactilouro are evidence of the set of transactions carried out between Lactilouro and the User. It is Lactilouro’s responsibility to file the electronic document in which the contract is formalized and keep it accessible.
ARTICLE 9 – RESPONSIBILITY
All products sold on the website www.lojalactilouro.com are in compliance with Portuguese legislation.
Lactilouro is not responsible for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or the provision of services to the User.
Lactilouro declines any responsibility for any delay or impossibility of processing the order, namely in the act of delivery, due to error or insufficiency of the data communicated by the User. Likewise, Lactilouro cannot be held responsible if the breach of its obligations is attributable to an unpredictable or insurmountable fact of a third party or to a case of force majeure.
ARTICLE 10 – PROCESSING OF PERSONAL DATA
You can find all the information about our privacy and cookie usage policy here.
Call recording
The contacts that the User establishes with Lactilouro by telephone, either during the contract formation phase or within the scope of the contractual relationship, are recorded for the purpose of proving commercial transactions based on the User’s consent. If the User does not want his call to be recorded, he may choose to contact Lactilouro through the following alternative means:
- by email: geral@www.domvillas.pt
- -by mail: Rua Álvaro Macedo, nº 17 4760-567 Louro, Vila Nova de Famalicão
The call recordings are kept for a maximum period of 12 (twelve) months after which they are deleted. The identified period does not prejudice the possibility of keeping the data in case of dispute, being eliminated when such dispute ends.
The rights of access, rectification and deletion may be exercised by the User in the terms indicated above.
ARTICLE 11 – INTELLECTUAL PROPERTY
All elements of the website www.lojalactilouro.com, whether visual or sound, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of Lactilouro.
In this way and under the terms of the Copyright and Related Rights Code, only its use for private purposes will be authorized, without prejudice to more restrictive provisions contained in the mentioned Code. Any reproduction or total or partial representation of the website www.lojalactilouro.com or all or part of the elements included in it is strictly prohibited, and must be subject to prior written authorization from Lactilouro, under penalty of recourse to the competent legal means against whom act that way
The User who has a personal website on the Internet and who wishes to place, for personal use, on his website a simple direct link to the homepage of the Lactilouro website must request permission from the company Lactilouro. In this case, it will not be an implicit affiliation or partnership agreement.
On the other hand, any hypertext link directed to Lactilouro’s website and using the framing or in-line linking technique is formally prohibited.
In all cases, any hyperlink, even if tacitly authorized, must be removed with a simple request from the company Lactilouro.
ARTICLE 12 – TOTAL AGREEMENT
The present general conditions of sale constitute the total agreement between the parties in reference.
If one of the clauses of the present conditions becomes null and void, due to a legislative, normative or sentence change, this should in no way affect its validity and respect.
ARTICLE 13 – EXPIRY DATE
All Lactilouro items are valid up to the limit of available stocks.
ARTICLE 14 – Applicable law
Portuguese law applies to the sales conditions presented.
For the resolution of any dispute there is always the possibility of resorting to an arbitration entity. As of February 15, 2016, the online dispute resolution platform (RLL platform, also known as ODR – online dispute resolution platform) is available to consumers and goods suppliers and service providers. It is intended that this new platform, accessible through the internet, will provide consumers with an easy and quick way to resolve their consumer disputes, resulting from a purchase or contracting of services made online.
They will be able to access this platform through an electronic link available on this website https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase
The list of Alternative Dispute Resolution (RAL) entities is published on the RLL platform
ADR entities in Portugal and the European Consumer Center (CEC), which is the platform’s national contact point, will also be linked to the platform.
For more information contact the European Consumer Center euroconsumo@dg.consumidor.pt
In the absence of resolution by agreement of the parties, any dispute arising from these General Conditions of Sale will be submitted to the competent Portuguese court.
(Call to the national fixed network)By Emailgeral@lactilouro.com
