Consumer Dispute Arbitration Centres

For the resolution of any dispute there is always the possibility of resorting to an arbitration entity. As of February 15, 2016, the online dispute resolution platform (RLL platform, also known as ODR – online dispute resolution platform) is available to consumers and goods suppliers and service providers. It is intended that this new platform, accessible through the internet, will provide consumers with an easy and quick way to resolve their consumer disputes, resulting from a purchase or contracting of services made online.

You can access this platform through an electronic link available on this website https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase

The list of Alternative Dispute Resolution (RAL) entities is published on the RLL platform

ADR entities in Portugal and the European Consumer Center (CEC), which is the platform’s national contact point, will also be linked to the platform.

For more information, contact the European Consumer Center euroconsumo@dg.consumidor.pt

In the absence of resolution by agreement of the parties, any dispute arising from these General Conditions of Sale will be submitted to the competent Portuguese court.